Exchanges + Returns
RETURN AND EXCHANGE POLICY
If you are unhappy with your order, we certainly will accept returns or exchanges if item is unworn and in good condition within 15 days from receiving item. We are a small business and really appreciate you contacting us within a few days of you receiving your order if you need an exchange or return. Once return/exchange is approved, you’ll have one week to get in the mail or drop at our HQ.
PLEASE READ BELOW!! Please do not return covered in pet hair or with stains.
RETURNS: Please click link below and log in to your account (you'll get a one time code to enter and you can process your return from there) LINK TO RETURN: https://shopify.com/18452249/account (you must use same email used for order!))
- RETURNS due to sizing issues or non-defective issues are to be paid by the customer. Shipping Fees will be required, see below (unless you drop off at our warehouse (37070 Amrhein Rd Livonia, Mi). If the issue was our fault or there was a defective item we will happily return/exchange free of charge.
- RETURN SHIPPING: If you are doing a full refund, the refund will include only the amount of the items purchased (not the shipping originally paid), plus the return shipping cost will be deducted from the refunded amount based upon weight/location (this varies $5-$10). You can fill out the quick form below OR you can ship the item back yourself or drop off the item dyring pickup hours at our HQ in Livonia with a note stating your name/order # and that you want a refund.
- Returns are processed once item is received back at our office.
EXCHANGES: PLEASE FILL OUT FORM BELOW!
- EXCHANGES due to sizing issues or non-defective issues are to be paid by the customer. Shipping Fees will be required, see below (unless you drop off at our warehouse (37070 Amrhein Rd Livonia, Mi). If the issue was our fault or there was a defective item we will happily return/exchange free of charge.
- EXCHANGE SHIPPING: You will be charged $5 for the new item to be shipped out plus the cost of the returned item (this varies $5-10 depending on where you live/weight of item). You will receive an invoice to pay. Please fill out the quick form below and we will be in touch to process!
PLEASE INCLUE YOUR NAME or ORDER # ON ALL RETURNS!
Where should you send your return?
You will receive a return label via e-mail to be shipped to 37070 Amrhein Rd Livonia, MI 48150, or you can physically drop off at our location (we have bins on the porch!)
FYI - any orders with incorrect addresses due to customer entering incorrectly, shipping fees for re-sending are on to be paid by the customer.
Please reach out with any questions! We'd LOVE to make any issues with your order right!
QUESTIONS? SEND EMAIL TO INFO@KILOHANDCO.COM
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