Exchanges + Returns
RETURN AND EXCHANGE POLICY
If you are unhappy with your order, we certainly will accept returns or exchanges if item is unworn and in good condition within 15 days from receiving item. We are a small business and really appreciate you contacting us within a few days of you receiving your order if you need an exchange or return. PLEASE READ BELOW!! Please do not return covered in pet hair or with stains, we will send them back and not issue a refund.
PLEASE FILL OUT FORM BELOW!
- RETURNS AND EXCHANGES due to sizing issues or non-defective issues are to be paid by the customer. Shipping Fees will be required, see below (unless you drop off at our warehouse (37070 Amrhein Rd Livonia, Mi). If the issue was our fault or there was a defective item we will happily return/exchange free of charge.
- EXCHANGES: You will be charged $5 for the new item to be shipped out plus the cost of the returned item (this varies $5-10 depending on where you live/weight of item). You will receive an invoice to pay. Please fill out the quick form below and we will be in touch to process!
- RETURNS: If you are doing a full refund, the refund will include only the amount of the items purchased (not the shipping originally paid), plus the return shipping cost will be deducted from the refunded amount based upon weight/location (this varies $5-$10). You can fill out the quick form below OR you can ship the item back yourself or drop off the item on our porch with a note stating your name/order # and that you want a refund.
PLEASE INCLUE YOUR NAME or ORDER # ON ALL RETURNS!
Where should you send your return?
You will receive a return label via e-mail to be shipped to 37070 Amrhein Rd Livonia, MI 48150, or you can physically drop off at our location (we have bins on the porch!)
Please reach out with any questions! We'd LOVE to make any issues with your order right!
QUESTIONS? SEND EMAIL TO INFO@KILOHANDCO.COM
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